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The Louças Falcão

User Registration

  • WHAT ARE THE ADVANTAGES OF BEING REGISTERED
    The main advantage will be having access to around 40,000 items, viewing prices, additional information about our items and placing orders online.
  • WHO CAN REGISTER IN THE RESERVED AREA?
    Only merchants who are already customers of Louças Falcão Lda and new customers in the same field of activity can register in the reserved area by sending a proof.
  • IS IT POSSIBLE TO HAVE SEVERAL USERS ACCESS THE RESERVED AREA?
    You can have several users to access the reserved area through Sub-Clients.
    To do so, you will have to ask Louças Falcão for the option of creating Sub-Clients.
    This option is of interest to Resellers who wish to give their customers or salespeople access to view the articles in the reserved area of our website.
  • HOW DO I BECOME A CUSTOMER?
    To become a customer, the ideal thing would be to visit our facilities, so that you can physically get to know a wide variety of articles.

    If it is not possible to visit us, you must register on our website, mention in the Notes the reason why it is not possible to visit our facilities and request access to the reserved area.

    In addition, you will have to send Proof of Activity by email, to confirm that you are a merchant.

    After receiving and analyzing the access request, we will send the data via email to access the reserved area of our website.
  • IS THERE ANY MINIMUM AMOUNT TO BECOME A CUSTOMER?
    Yes, we have a minimum amount of around €250, which is usually easily exceeded due to the wide variety we have.
  • DOES THE COMPANY HAVE COMMERCIAL VENDORS VISITING CUSTOMERS?
    No, we don't have salespeople visiting customers.
    We work like a CASH & CARRY, where the customer visits us, selects what he wants and transports his orders with him, or if he wants we can send it through a Carrier.

Orders

  • HOW DO I PLACE ORDERS ON THE SITE?
    To place orders on our website, you must have access to our reserved area.
    If you do not have your access data, please contact us to request your access.

Products

  • HOW TO SEARCH OUR PRODUCTS?
    We have our Products separated into 10 Categories, which in turn each category has several subcategories.
    Just click on the main category, and then on the left side select the subcategory.
    Due to the large number of articles, sometimes it is difficult to correctly classify them in the ideal subcategory, so we suggest that you try to view all the articles.
    You also have the possibility of searching in the Search field or the possibility of searching in the advanced search in the Products.
  • HOW DO I VISUALIZE THE PRODUCTS FOUND?
    After selecting the desired Subcategory, the site will display the products found.
    On the right side there are 2 buttons to change the visualization mode to Listing or to see 3, 4 or 6 products per line.
    You can use these Keys to define how many products you want to see on the screen.
    We suggest that whenever possible, choose the option SEE ALL, as this way you do not need to change pages.
  • CAN'T FIND THE PRODUCT YOU'RE LOOKING FOR?
    You can use the option of SEARCH or Advanced Search in PRODUCTS.
    Click to search and then fill in one or more fields to search for the product you are looking for.
    You can fill in the complete information, or just part of what you are looking for.
    For example, if you fill in the word JAR in the DESCRIPTION field, it will search for all items that have the word JAR in the Description, and you can also limit the search by filling in the category, in order to reduce the number of products to be displayed.
    In the SEARCH field you can also search for example: Valentine's Day or Mother's Day to look for products related to these themes.
  • MENU NOVIDADES?
    In the NEWS menu you can view some examples of articles that have recently arrived. To see the complete collection of each type of article, search in the PRODUCTS menu.
  • WHAT PRODUCTS CAN I FIND IN THE RESERVED AREA?
    In the reserved area you will find about 30000 products, where you can see more information about products and prices.
    If you do not enter the reserved area, you will only be able to view around 6000 products, so if you are a customer, we always suggest access to the reserved area.
  • DO THE PRICES IN THE RESERVED AREA INCLUDE VAT?
    No, prices in the reserved area do not include VAT.

Payments